Important Notice: Beware of Fraudulent Messages Impersonating Our Property

[Update] Additional Warning Regarding Suspicious Messages

Please be aware that suspicious messages may be sent via channels other than WhatsApp, including email and SMS. These messages may impersonate our property, booking platforms, or smart check-in services and ask you to confirm your reservation or make a payment.

If you do not recognize the sender or are unsure about the content of a message, please do not click any URLs or links, enter your credit card or personal information, or make any payments.

If you have any concerns, please contact our property or your booking platform through its official contact channels. Do not use the contact details or links provided in the suspicious message.

Thank you for choosing our property.

We have recently become aware of suspicious messages impersonating our property and requesting reservation confirmation or payment through WhatsApp and other messaging services.

Please note that we do not currently use WhatsApp to send guests messages regarding reservation confirmation or payment.

Therefore, any WhatsApp message claiming to be from our property should be treated with caution. Please do not click any URLs or links included in such messages.

If You Receive a Suspicious Message

To protect yourself from potential fraud, please take the following precautions:

• Do not open any URLs or links included in the message.

• Do not enter your credit card number, security code, password, or other personal information.

• Do not reply to suspicious messages.

• Do not make any payments or money transfers as instructed in the message.

• Do not open any attachments included in the message.

• Delete suspicious messages without following their instructions.

If you have clicked a link or entered your credit card or other personal information, please contact your card issuer or the relevant authorities as soon as possible for assistance.

We sincerely apologize for any concern or inconvenience this may cause.

Your safety and security are our top priorities. We will continue to monitor the situation and take the necessary measures to address it.

Thank you for your understanding and cooperation.