Important Notice: Beware of Fraudulent Messages Impersonating Our Property

Dear Valued Guests,

We have recently become aware of fraudulent messages impersonating our property being sent via WhatsApp, including messages requesting guests to confirm reservations or make payments.

Please be advised that we currently do not use WhatsApp to contact guests regarding reservation confirmations or payment requests.

Therefore, if you receive a WhatsApp message claiming to be from our property and containing a request for payment, personal information, or other action, please be aware that the message was not sent by us.

If You Receive a Suspicious Message

For your safety and security, please take the following precautions:

• Do not click on any URLs or links contained in the message.

• Do not enter your credit card details, passwords, or other personal information.

• Do not reply to suspicious messages.

• Do not make any payments or money transfers in response to the instructions in the message.

• Do not open any attachments included in the message.

• Please delete the suspicious message without following any of its instructions.

If you have already clicked on a suspicious link or provided your credit card or personal information, please contact your credit card company or the relevant financial institution immediately.

We sincerely apologize for any concern or inconvenience this situation may cause and appreciate your understanding and cooperation.

We are taking this matter seriously and will continue to monitor the situation and take appropriate measures to protect the security of our guests.

Thank you for your kind understanding and cooperation.