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FAQ
About ReservationsAbout accommodation and roomsAbout Hot SpringsAccess, shuttle service and parkingAbout the mealFor guests with childrenAnniversary Special Requests
Q.What time is check-in and check-out?
A. Check-in is from 15:00 and check-out is until 11:00.Please check in by 23:00. Please note that after 20:00, the night front desk will be in charge of overnight service.Additionally, guests booking a dinner-inclusive plan are asked to arrive by 7:00 p.m.
Q.Are there any amenities?
A. Yes, we provide the following amenities.[In the guest room] Bath towel, face towel, yukata, toothbrush, hairbrush, razor, shower cap[Bathroom] Makeup remover, facial cleanser, shampoo, conditioner, body soap*Hair dryers are provided in each guest room.
Q.Are there rooms with beds? Or are there only futons?
A. We also have bed-type rooms.・Deluxe twin room with tatami area and mountain view (4 rooms)・Twin room with shower (2 out of 3 rooms)Please choose according to your preference.
Q.Do the rooms have private bathrooms?
A. We have rooms with open-air baths (not hot springs). Some rooms also have shower rooms.
Q. I am considering using two rooms. Will they be next to each other?
A. Our hotel is divided into three buildings: the Main Building, the East Building, and the West Building, and each building has different room types. If you would like the rooms to be as close as possible to each other, we recommend that you choose the same room type. However, even if the room type is the same, it may be on different floors, such as above or below, depending on the number of people using the room. We will do our best to meet your request as much as possible, but please note that we cannot guarantee this.
Q.Is there an elevator? Can it accommodate people with weak legs?
A. There is an elevator in the building, but you may need to use stairs in some places. In addition, the bathhouse "Higurashi no Yu", which is for men in the evening and women in the morning, is located in a detached building and requires you to climb about 30 steps. If you have any concerns about your footing, please let us know when making your reservation.
Q.Is there free Wi-Fi in the rooms?
A: Yes, you can.
Q. Can I send luggage to the inn? Also, can the inn send it?
A: Yes, either is possible.If you would like to send your luggage in advance, please specify that it should arrive the day before or on the day of your stay, and be sure to write the "date of your stay" and "reservation name" on the package. If you send your luggage in advance, please pay for the shipping. Please note that we cannot accept cash on delivery.We also offer domestic shipping (up to 30kg) at checkout.
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